RETURN + EXCHANGE POLICY

We work hard to make stylish and quality product that you’ll love! Sometimes you purchase something and it just isn’t right for  you, be it style, fit or whatever else. It happens, but please let us know why and we will help you get what you need.

To make a return or exchange, please contact Wisefolk at  info@wearewisefolk.com

Let us know your name, order number, type of return (refund or exchange) and the reason why you need to return.

All returns must be received within 30 days of original delivery.  Any items received after 30 days of delivery date will be returned to you and will not be eligible for return or exchange. 

Returned items must be unworn, unwashed, and in received condition free from any stains, animal hair, and scents.

MADE TO ORDER ITEMS are available for exchange or store credit only within 14 days of delivery. Refunds are not available for these items,

We inspect all items closely before shipping for any damages and cannot be held responsible for anything that occurs after wear or as a result of improper wash. Any damaged or visibly worn merchandise will be returned to buyer and will not be eligible for a refund.

After we receive and inspect your return we will issue a refund – please allow 5-10 business days for the funds to be credited to your account.

Customer is responsible for return shipping costs. Original shipping costs are not refundable.

 

*Price adjustments on previous purchases are not permitted.

*All Sale Items are Final Sale.

*All items purchased with discount codes are eligible for store credit only. 

*Return for store credit, or exchange it for another item, and we’ll cover the return shipping. If that item is less than the original, you will receive a store credit for the remaining cost.

 

Wisefolk is not responsible for lost or stolen packages, please be sure to double check your address before placing an order, and we encourage you to obtain a tracking number for your return shipment.


Please send clothing back to:

Wisefolk Clothing Co

2547 Misty Glen Place

Mill Bay, BC

Canada

V0R 2P1


Wisefolk retains the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat this clothing with love!  We want them in great condition so someone else can enjoy them, even if they didn’t work for you.